Got a few questions about how we work? 

 Here are the answers to all the most common queries we receive  JUMP TO 

Domains & Hosting 

 
A domain name is the unique web address that is used to access your website on the internet. 
 
If you don’t yet have a domain name, we can purchase and register one for you at no additional cost. We’ll also renew your domain every year – this is included as standard with your website package. 
 
Of course – just let us know the details of your domain name’s registrar and we’ll take care of the transfer process, without there being any downtime. 
 
Your domain name needs to be renewed on a yearly basis so that you can keep your website live on that domain and stop other people from registering it as their own. We’ll take care of all your domain renewals for as long as you have a website with us. 
 
Web hosting is an online service that makes your website accessible for everyone on the internet. All the information that makes up your website – text, images, video, and other content – is stored on the servers of your web hosting provider. When someone visits your website, their computer will connect with this server so that they can view your site - you therefore need reliable web hosting so that people can access your website. 
 
Yes, reliable web hosting on UK servers is included as standard in all of our website packages. 
 
No, your it’seeze website must be hosted on our secure servers. This ensures your website remains safe and accessible, and also means you can access our unique website editor. You won’t pay anything extra for our web hosting services, as these are included in all our website packages. 
 
Yes, we offer up to 5 personalised email addresses and a 1GB mailbox as standard with all our website packages. You’ll also benefit from anti-spam technology if you switch your emails to us. 

Design & Development 

 
We’d be happy to redesign your existing website to bring it up to date – get in touch with us for a no obligation chat to see what we can offer. 
 
We aim to create every website in 3-4 weeks from the date the website brief is submitted. 
 
Yes. Images are an important part of any website, and if you don’t have high-quality photos of your own, we can source appropriate stock photos from Getty Images at no extra cost. 
 
Yes, our easy to use website editor gives you complete control over your website content. 
 
No. Our website editor can be accessed from any web browser, and couldn’t be simpler to use, no matter your technical skill level. 
 
Yes, we provide training as standard for every client to make sure you’re fully confident using and editing your website. 
 
Yes, your website will be designed to be fully responsive and will look great on all devices, from desktop computers to mobile phones. 
 
We offer different website packages to suit all business types and budgets – get in touch to find out more. 
 
Your one of a kind website will be created exclusively for your business, so you have full ownership of your website’s design and any content on it. The majority of our clients choose to stay with us for all their website needs, but if you do decide to leave, you’ll receive a static copy of your website that your new web designer can integrate into their chosen system. Due to our unique in-house content management system, you may not be able to replicate the exact functionality of your website if you move elsewhere. 
 
Yes – we build every website in line with the standards set out by W3C (the World Wide Web Consortium) to ensure they function properly on the web. 
 
We're as eager as you are to showcase your brand new website to the world, but sometimes even though your website has been created, we may not be able to set it live just yet. The 3 most common reasons for this are as follows: 
 
You've requested some changes to your website and we're in the process of completing these. As soon as these amendments have been made - typically within 48 hours - we'll inform you and ask if you're happy for us to set your website live. 
We're missing some domain details from you. If this is the case, you will have been informed of this - please contact us with the information we require. 
We're still waiting for you to give us the green light to set your website live. Check your inbox for an email from us, or get in touch with us to get your website launched. 

Ecommerce 

 
Yes – we offer an ecommerce website package that makes it easy to sell online. You’ll receive all the tools and features you need to successfully manage your shop and win more sales. 
 
Our ecommerce package integrates with many popular payment providers, including PayPal, Stripe, Authipay, Cardstream, ePDQ, Global Iris, PayVector, Sage Pay, and WorldPay. 
 
If we don’t currently support the payment gateway of your choice, we may be able to add this to your shop for a small, one-off cost. 

SEO 

 
SEO is short for search engine optimisation. This is the process of improving your website’s ranking in the search results of search engines like Google and Bing so that more customers can find your business. 
 
Yes. We design every website to be search engine friendly, giving you your best chance of appearing in the search results on Google or Bing when people search for your business online. 
 
We will set your website up with Google Analytics when we launch it. This free tool will monitor and report on your website’s performance so you know how many visitors your website is attracting, which pages are the most popular, and much more. 

About it’seeze 

 
We work with all kinds of businesses, from smaller start-ups to larger, well-established companies, and we have designed websites for businesses from every industry
 
No, all our websites are created by our in-house team. 
 
Never! Every website we design is created from scratch to meet the needs of each client – your business is one of a kind, so your website should be too. 

Support 

 
You’ll work closely with a dedicated point of contact throughout the web design process – we’ll be your go-to for everything website related, and will be available to help you via the phone, email, or face to face meetings. 
 
Yes, we provide ongoing support as standard for all our websites, so help is always available if you need it. 

GDPR 

 
Yes, it’seeze is fully GDPR compliant, and we are registered with the ICO as both a data controller and a data processor. You can read our privacy policy to learn more about how we process and store data. 
 
For the data we hold on clients and prospective clients, it’seeze is the data controller. For the data collected and held by our clients through their it’seeze websites, we are a data processor. 
 
Yes, all our websites are designed to be GDPR-compliant when we create them. Measures include a standard privacy policy and cookie policy, a free SSL certificate, an updated cookie notice, and clear contact forms. 
 
As the owner of your website, you are responsible for the personal data collected through it as you are the data controller (the business or organisation that is collecting and using the personal data). This means that it is your responsibility to ensure the data is stored securely and used correctly. 
 
You are also responsible for how any third-party components – such as widgets or iframes - use the data collected through your website – these are the data processors (businesses or organisations that process data on your behalf). Please note that all third-party components available through the it’seeze website editor have already been checked for GDPR compliance. 
 
We can replace the standard privacy policy on your website with your own once you have signed and returned the privacy policy indemnity agreement to us. Please note that your privacy policy must incorporate all of the clauses from the standard privacy policy that cover what the it’seeze website editor does with data, how third-party services process data, and how cookies are used on your site. 
 
However, instead of replacing the standard privacy policy with your own, we would recommend that you incorporate your own clauses into the privacy policy that we have provided. This way, your policy will still update automatically whenever we make changes and will also include all the relevant clauses on how your website processes data. 

Packages & Subscriptions 

 
Yes, you can upgrade your website to a different package at any point, even if you are still within your minimum term contract. 
 
At it’seeze, we pride ourselves on providing a professional web design service that’s affordably and competitively priced for all our clients. A pay-monthly website service makes it easy for our clients to spread the cost of an effective website and budget accordingly. A monthly website subscription also ensures that every website is kept up to date with new features and the latest security updates. 
 
As part of your monthly subscription, you’ll benefit from: 
 
Ongoing support from your local consultant and our Head Office team 
Access to our online support centre with all the latest resources and guides 
Secure web hosting on UK based servers 
A free SSL certificate for heightened website security 
Easy website editing with the latest version of the it’seeze website editor 
Regular new features, tools, and security updates 
Domain registration and renewal 
5 professional email addresses and a 1GB mailbox 
Daily website backups to protect your data 
Ongoing monitoring to keep your website safe and online 
Intelligent spam filtering to reduce the amount of junk mail you receive 
 
Plus lots more! 
 
Your monthly subscription begins from the moment you commit to working with us, as this is when work starts on your new website. You instantly benefit from our professional consultancy services, and your website is created as soon as we have received all your content. Once your website is ready for the world to see, we just need you to confirm that you're happy to launch it and then it can be set live. 
 
We’ll be sorry to see you go. If you are having any problems with your website, please get in touch and we’ll work with you to either make things right or direct you to the next step. 

Still need answers? 

We’re happy to talk to you about any questions you might have – just get in touch with us to find out more. 
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